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by ChrisArchitect
1285 days ago
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Anecdotally there is a sizable portion of customers that want to ask a question without reading much or doing anything or worse having to call or fill out a form, so the prompt and connecting to a person on chat is very effective and quickly gets them to next steps / answers. It comes down to implementation and the gripe about nagging is fair, but the utility of the thing is still valid and like another commenter mentioned it's a great thing that's happened to customer service. |
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