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by logic_probe
1290 days ago
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CHat sometimes works. I like _real_ live chat, not those boxes that pop up where you're most likely talking to a bot and can't get a real person. If I'm on a company website for tech support, or have problems with an order, I've seen real live chats, where there's a person on the other side, be useful. It's better than, say, abandoning a complicated order, calling in, and seeing if the agent can find you cart, etc. |
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