[jFriedensreich]

I cant overstate how important sane defaults are for tools. most average integrator will leave options enabled that tools have to show all their features and get exposure. this is extremely relevant for playing toxic welcome sounds and showing nag messages as well as marketing triggers to offer something. Unfortunately tools like intercom have these features to be able to sell to marketing departments and they also want to get exposure to their customers users otherwise they would hide these features behind giant warning messages that these features will upset users if used inappropriately. on the other hand if a discrete chat button is easy to find without sounds and without nag and obstructing other UI this is a godsend to quickly resolve issues without having to deal with entering email adresses, navigating support forms and finding the help on the buttom of some menu or faq.