[SamuelAdams]

Actually I wonder if this could be a growth area for Slack. E-commerce chat.

I had to chat with Verizon reps yesterday to set up my phone. They asked for my device ID or some other configuration numbers. I sarcastically put in 11023 <a lot of zeroes> 47781 (number is fake for this example).

And what appeared in the chat was 11023 47781. The chat app truncated anything between <>. Probably an attempt at XSS protection. But not the behavior I was expecting.

So if a company doesn’t have the capacity to do chat well, why not outsource it to a company that can? Make the integration easy, style the pop up to each company that uses it. Boom, new revenue stream.