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by jlokier
1281 days ago
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Revolut's in-app chat was like that. You may have to wait over 4 hours, so obviously you're not looking at the screen when a person picks it up. Then when you take a look you find they've replied and then left, and you have to wait for another person on a different shift to pick up your reply. The trouble is, this was also their only support channel. No phone or web or email. This went on for nearly 1 week when I was trying to talk to them to unblock my blocked-for-no-reason account a few years ago, and their response times got progressively slower. In the end a quick message on social media got the account unblocked in 20 minutes. How?! |
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