[wruza]

Another factor is not everyone is a hacker who reads their email after sending a form or understands how all this works in the first place. Most people have {e|g}mail because it’s that sign-in thing that their hacker relative set up for them.

Another big chunk of people doesn’t get that they can tap on a chat button, that’s why it flashes and pops up automatically or after a timeout of inactivity, which means a user is probably confused.

I wish there were levels of accessibility in the web tech. So you could specify not only whether a user can see or hear at all, but also select from few levels of computer knowledge, from beginner to confident to 30 years of software development, so everyone could get a reasonable experience.