[luckylion]

> Emailing a large company can result in waiting for a reply taking 3-5 business years. Live chat gets me a response relatively quickly.

I've had the same experience, and I don't understand why. In both cases, someone needs to read what you write and reply to it with a message. Why can't the just treat email just like live chat?

I dislike live chat because it forces me to wait for their responses (I'm looking at you, Amazon, minutes to type 10 words?) and dedicate time to it instead of putting all the information into an email and sending it and communicating asynchronously.