[lutrinus]

So, you went to the Amazon live chat. They sent you to Logitech. You chatted with their bot and had to "restart the whole long process" because of a bug.

Then you got connected to a human who asked you for a confirmation from Amazon. You went back to Amazon and asked them for a return, again.

You had a "miserable" experience with the process, there, but in the end got your return label.

Yeah, really sounds like an excellent experience.

[xnorswap]

Indeed it was, because I still got everything sorted in around the same time than I'd be on hold if I were to phone for example my broadband provider.

[jaclaz]

The issue is that (probably) your broadband provider support/reply times are terrible (on the phone) so you appreciate the (convoluted/complex) experience via chat with Logitech and Amazon as "quite good compared to ...", since every company for this or that reason has lowered down to almost non-existant the level of assistance the few times that it is bearable and somehow it leads to a solution, it appears as (relatively) good.