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by onion2k
1285 days ago
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Email certainly has its flaws, but none of that has any material impact on how quickly chucky123 can reply to a contact form rather than a chat window. A contact form on a website just sends a POST request to a server, and then that server notifies chucky123. The process could be identical to using chat in that respect (it often isn't, but we're talking about a specific instance rather than the general case.) If chucky123 replies to the notification immediately via chat or via email the user should get pretty much the same experience. Suggesting this is a benefit of chat doesn't make much sense on a technical level. It isn't. It's just a benefit of replying to contact requests quickly. |
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