[zulln]

> I personally use amazon customer support chat myself very often.

For what?

[conductr]

It's the best way to do something you can't on the website. As example, I've had to return products that have said they were not returnable or beyond the return date, chat is the easiest way to talk to someone and get it resolved.

[system2]

Exactly this. Usually they even say just take the money back and keep the product (when livechat is used).