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by monkeydust
1286 days ago
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Yes this. If your thinking of incorporating live chat then make sure it's backed by humans or at least a way to get to human easily (if your AI bot fails to address the initial question). When you don't have a human available such as outside normal business hours just hide the chat feature, people can use your contact form. IMHO this is the only acceptable method for having a chat feature on a site. |
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