[aussieshibe]

It seems to me that someone could just as reasonably (that is to say, not at all reasonably) argue:

> I don't like hunting for information when I'm shopping online, and would rather get a personal recommendation from a staff member. If you need to fill your website with loads of text, you probably need to do something about your live support staff.

Our individual personal preferences prove next to nothing about what a business "should" do.

Maybe it's true that these popups drive more people away than they convert on average (although I doubt it), but to claim that with any credibility you need to give some evidence.