[Vanit]

Agreed that sometimes they can be too nagging, but I always really appreciate being able to resolve issues in a live-but-async manner. It also seems that chat agents are usually more empowered than phone agents when it comes to resolving issues, and it's an added bonus that it's all in writing so everyone agrees what happened.

[nanidin]

I spent 20 minutes in live chat with T-Mobile on my mobile device. Eventually a device reboot was required. I then spent 10 minutes establishing context, then 20 minutes in live chat with T-Mobile. Another restart was required. Repeat. Ad nauseum, or at least until I determined it was no longer worth my time to pursue the promotion I was supposedly eligible for.