So the issue here is the automatic popup. If the issue is not about content (not everything is simple to find out), live chat is helpful. But it's only helpful if the support team is ready to help via email.
The kind of people it’s intended for, don’t know how to open a chat. Some people are afraid of clicking unknown icons. Some (different) people are afraid of starting a conversation.
On the Nespresso website, the chat button covers the Buy button partially. So I ask them “Please confirm my order”. Chats are almost always a horrible implementation.
On the Nespresso website, the chat button covers the Buy button partially. So I ask them “Please confirm my order”. Chats are almost always a horrible implementation.