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by mr_luc 5290 days ago
This, plus PR!

If PR didn't matter to them, then neither would advertising, but they advertise like crazy in spite of zero differentiation between themselves and their competitors.

It's like why Internet fundraising is so valuable -- yeah, individual contributions pale in comparison to corporate money, but it can be enough to make the difference -- and at the same time it creates the kind of PR and public awareness that big companies wish they could create, and in fact pay agencies big bucks to try to accomplish via social media initiatives.