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by salil999
1292 days ago
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Good luck convincing your company "Hey because they were 45 minutes late in informing us we need to move all our cloud to a different provider." Updating a dashboard can easily be an automated process but for business reasons it is not. AWS did not "lie" about the incident - they are extremely transparent for all outages and disruptions (btw this was a disruption - not an outage). They stated on the issue the exact time frame for when the issue started and when it ended. Is it bad they were late? Definitely. AWS has a history of being late due to the sheer scale it works at. I've caused an outage myself when I used to work there and updating the dashboard requires several higher ups to understand what exactly the issue is and what is considered to be worthy of "informing of an incident." These processes take time. Is it perfect? Absolutely not. But there are legitimate reasons for it. I'm not sure why you think Jeff is involved here. This kind of disruption isn't enough to warrant someone as high as Jeff to be involved. As for SLA violations, AWS public SLAs for every service and they credit your account if it ever dips below those defined thresholds. And as for caring I don't know a single cloud provider with the level of great customer support AWS has. This is extremely opinionated but this is what I've observed in the industry. I would recommend people to use AWS monitoring. But having some of your own basic internal dashboards / metrics is also worth having. |
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Use a monitoring service to monitor the provider of the monitoring service? Wouldn't it be better to use a monitoring service hosted on a totally different provider?
I'm not even sure running your own monitoring is sufficient in this case. Sure it's useful to have, but when something goes wrong, the first thing I want to know is if it's us or them. If it's us, I/the team scramble to fix it in a panicked frenzy. If it's them (the cloud provider), and they acknowledge it early, even a simple "we're investigating an issue with X", we can at least take some comfort from the fact that it's out of our hands.
If we just don't know the cause, we assume it's us and jump into panicked frenzy mode. Panicked frenzy days are the worst days of my life, especially if it's discovered that it was all in vain.