Ok simply question. Would you accept any other infra service provider having such poor customer service and not provided updated status of an outage/disruption for 45 min.
You are deliberately avoiding the counter-points I already specifically addressed in response to that question to the point we are stuck in a loop, so I am going to leave this thread now. If you feel you can do a better job at SRE with your current mindset and believe you are better at choosing which cloud providers are worth using for an org, I welcome you to try.