[hedora]

Once we rented a vehicle from them with a flat tire. Also, it had been electronically limited so that it could not drive at freeway speeds.

When I called customer support to deal with the issue, they hung up on me three times. (Typical conversation:

- Sit on hold for 15-45 minutes

- Hello, can I have your rental number?

- 12345-XYZ

- <click>

I told the fourth person I'd be issuing a chargeback and dumping the vehicle in front of the locked gate of their parking lot if they also hung up. They directed us to a location that couldn't accept the vehicle.

We ended up paying for one day rental or something, but at least I didn't go to jail.

As other commenters said, multiple people (probably management, execs) at Hertz should be serving time in federal prison.

[mjhay]

Once I rented a Hertz car. A couple hundred miles from where I picked it up, the transmission died. I could only drive in first gear. After spending over an hour trying to get through, the person on the phone actually tried to get me to drive it back - 200 miles, in first gear, on freeways, at my expense.

I finally got it towed because I said I'd just be forced to abandon it.