[lakomen]

I had something similar happen to me in Germany. A FireTV stick LAN cable adapter, which didn't work. I returned both the Ftv stick and the adapter in the same package. The stick was marked as received, the adapter wasn't. I wrote then 4 times. No response. The 5th time I wrote an angry mail threatening to go to the police. Literally the next day I received an apology email that it was a mistake on their end. At least it was resolved. But the nerves it cost me... no compensation for that. I don't appreciate being called a fraud.