[whatsdoom]

I think sometimes this happens to reset the reviews. If the score gets to low, they just publish a new app. Or they fix an issue that people have been complaining about for a while. Maybe they want to increase ad spend and those 1 stars from three years ago make it hard to promote?

[eropple]

IME, review resets are definitely part of it, but not all. The other big one is "we lost control of the app namespace when we fired $vendor and while it may be ours (and sometimes we agreed to bad deals where it's not), we don't know how to get it back."

[Semaphor]

Old app [0]: 4.6 stars 45.3K reviews

New app [1]: 4.4 stars 13.8K reviews

And they also seem to have enough rights left to actually upgrade the old app’s icon with "old app" in German.

[0]: https://play.google.com/store/apps/details?id=com.rewedigita...

[1]: https://play.google.com/store/apps/details?id=de.rewe.app.mo...