[aylons]

When you're making a return, Amazon has a field that allows you to say that the product delivered does not match the purchase (the wording is not quite that, and they have a few variants). I don't feel like there's a need for a chat if the form already allows me to say that and do not require sending any pictures. They could follow up if they felt the need, before issuing the return code.

Amazon has a bad process for these cases and seems not interested in fixing it.