[wccrawford]

I'm not sure why you're getting downvoted. Returns for Amazon-fulfilled items have been awesome for me, even when it's something like this where they sent the wrong product or even no product. I once received an empty bag. No problem, they refunded me and I bought another.

When dealing with things shipped directly from the seller, you're going to have to deal with them directly for returns. I almost never buy like this because I like having Amazon's return policy to fall back on. If they start denying me, I'll definitely start looking for another store to buy from that has a better policy.

[culopatin]

I’m not sure, perhaps my post was too empty, I had just woken up when I posted. I couldn’t find the distinction in the article, but returning to third parties is never so easy. Understandably so, though. A smaller business doesn’t want to be scammed either. I had a friend try Amazon after selling on his site and eBay for a long time and he lost thousands to returns that had been damaged during install or just returned a rock.