[Alex3917]

Amazon did the same thing to me recently. They shipped me the wrong socks, and are refusing the refund the money unless I send back the ones they sent me, despite the fact that it's blatantly illegal in the U.S. for a company to force you to return something mailed to you that you didn't order.

[nulbyte]

If you placed the order, and the wrong item was sent to fulfill your order, you can be required to return it. That's not an unsolicited package.

In the U.S., it is illegal for a retailer to send an unsolicited item and demand payment. This is not that case; you requested an item, they just sent the wrong one.

https://legalbeagle.com/13357033-law-regarding-receiving-a-s...

[6LLvveMx2koXfwn]

So to push this to absurd dimensions, if Amazon sent you a Tesla instead of a paper clip due to some erroneous internal process, you could keep the Tesla and still demand Amazon send you the paper clip?

[anotherman554]

I doubt you are correct that you don't have to return it. If the item was sent to you by mistake then the law requires you to return it under the legal theory of unjust enrichment. You can only keep it if the unsolicited item was sent to you intentionally.

Here's a link for the U.S. state of Georgia but I would expect it to be the same in any state:

"When you receive promotional merchandise that you did not order, you have the right to keep it as a free gift. ..It is a different matter if the mailing you received was due to a mistake by the company. In these circumstances, Georgia law regarding “unjust enrichment” obligates you to return the item paid for by another customer. The company, however, will have to pay postage and handling or make arrangements to pick it up."

https://consumer.georgia.gov/consumer-topics/unordered-merch...

[AzzieElbab]

Out of curiosity, can you describe how that happened? I always get refunds from them as soon as items are shipped back, before amz actually receive them.

[geodel]

Well, this person is saying they do not want to return back received wrong item as it is not their mistake and want the correct product be shipped. So quite clearly different case from you.

[AzzieElbab]

My bad. I misread their post but honestly wouldn’t have imagined myself trying to keep both the item and the money