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by rtpg 1296 days ago
Yes? I do not understand how you would think that anything but an extremely antagonistic relationship would result from a chargeback. Not saying they "deserve to keep the money" or whatever (of course not), but a chargeback is pretty much crossing the rubicon in terms of a business relation between two parties.

Not saying "don't chargeback ever", and obviously in your scenario the SaaS is at fault, really.