[indeedmug]

> "never attribute to malice that which is adequately explained by stupidity." - Hanlon's razor

There probably isn't a grand strategy when it comes to awful processes. The process was probably setup by some woefully overstretch person. No one bothered to update the process because there are too many fires from the other awful processes that was also setup by another woefully overstretch person.

[gnicholas]

I'm not suggesting malice at all! An economist would even call it 'efficiency'.

It's also possible this is a hybrid — that the process grew in complexity for exogenous reasons, and when someone considered streamlining it, they realized that doing so would result in more reimbursements processed (specifically for more well-off employees) and decided to leave it be.

[bumby]

I ran into this with a safety reporting system that required a hand-mailed complaint to company HQ. When we inquired as to the possibility of updating to an online system, one primary reason was that they did not want it too easy to report safety issues because then they would be obligated to process the higher volume of complaints. They felt this bureaucracy made their side more efficient (but I would argue less effective).

[taylorius]

I don't subscribe to Hanlon's razor. I'm not convinced there is a clear dividing line between stupidity and malice. Is greed and selfishness malicious, or stupid? Both? And who is to know the contents of a bureaucrat's heart when they reject your form? Hanlon's razor is nothing but a broom to sweep bad intentions under the rug.

[hoseja]

I stop Hanlon's Razor at the individual level. As soon as you have a meme-entity subject to evolutionary pressure (corporation, government, nation, religion, charity, ...), assume maximum malice only loosely limited by its effect on fitness.

[taylorius]

I agree 100%. If one were to apply Hanlon's razor in those circumstances, one would have to explain how such entities always seem to come out on top from their "stupid" actions.

[raverbashing]

> by some woefully overstretch person.

Doubt. And if they're overstretched it's most likely because of their own shortcomings

No, sounds more like playing whatever little amount of power they have