|
I have no doubt that there are some completely out-of-touch administrators. On the other hand, I have also seen the opposite – administrators having to deal with out-of-touch academic staff. 20 years ago, I was enrolled in my computer science degree, and working part-time as a programmer on a project to improve the university's "course handbook" website, and the automation of the publication of the printed edition. As part of that project, the administration ran focus groups with students and staff, to find out what their experience was with the current handbook, and how it could be improved. In the student focus groups, the students all complained about how complex and confusing the rules around prerequisites/etc were. My own experience as a student supported that; it became even more clear to me when I tried to build a data model to capture that complexity. Unfortunately, there wasn't anything the administrative staff could actually do about it–the prerequisite rules were under the control of committees of academics, all of whom were quite convinced that this complexity was absolutely necessary. The academic staff focus groups reported a very different concern. You see, the university handbook was actually printed in two volumes – the volume containing the degree/unit listing, which many students bought; but there was another volume, which few students ever bothered with, containing such fascinating information as a full copy of the Act of Parliament which established the university, and all the rules and regulations made under said Act. It also contained a list of all the university staff (both academics and non-academics), their job titles and qualifications. Now, it turned out, that the publication deadline for this list each year happened before the annual academic promotions were announced. So, suppose you were an associate professor, and you just got promoted to full professor – you'd have to wait a whole year before your new title was printed in the university handbook – a situation about which a number of recently promoted academics were rather upset. The fact that just about nobody ever bought that volume, or read that section, didn't seem to register with them. The administrators involved couldn't do anything about that either – the university printer said the publication deadline couldn't possibly be moved, and no way was the university going to change the timeline of the academic staff promotion process. But I remember one administrator opining "if only some of these academics would spend as much time talking and thinking about the experience of students, as they do about their own job titles". I don't think she was wrong. |