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> Yet people blame Twitter when someone posts a tweet with hate speech. Probably because Twitter has already demonstrated an ability and desire to curate what people see in their feeds (all in the name of increasing engagement and pleasing their advertisers). So, naturally, people see this, and tell Twitter that if they're going to interfere to the degree they already are, then they must also help ensure the safety of their users, and deal with bad actors directly. In a way, this is Twitter's own fault. No one expects that Sharpie even has the ability to police the use of their markers, let alone the desire or resources to do so. Most people don't want the USPS reading their mail (and it's a federal crime to do so!). I think the Verizon example is where we're starting to get in a grey area, with telcos getting pushed to implement tools and protocols so people can verify calls are legitimate. That's more about the spam/scam problems with the phone system, not about stopping bullies, but it's a bit closer to that. A further issue is that most people hate phone calls, but love posting stuff online, so naturally they're going to focus on the thing they actually willingly spend their time doing. I think a further issue is that most people can't really opt out of USPS or the phone system, realistically. But if Twitter passes some threshold of toxicity for them, they'll just stop using it. Twitter (the company) doesn't want that, obviously, so it's in their interest police their platform. |