[chiefalchemist]

"You're Not Listening" by Kate Murphy.

Having read more books on "how to communicate better" than I should admit to, Murphy's easy yet highly usedul read reminded me just how important listening is, just how important people feeling like they've been heard it.

I'm honestly not doing it just, and pardon the cliche but it was a game changer for me.

https://www.harvard.com/book/youre_not_listening/

p.s. This was my second answer. Sorry?