[zerocrates]

One issue may be that, as a company, you prefer the limited but predictable nature of canned chatbot responses. You know they're not going off-script, off-brand, talking about competitors, wrong facts about your product, promising customers things you can't deliver, etc. (or at least that if it's doing those things, its because someone explicitly programmed it to).

There's clearly tuning available/possible to make models like this that don't "invent" as much, and to discourage various forms of unwanted behavior, but I wonder if the great, let's say "language skills" we see GPT* have necessarily come with a certain unpredictability. But I may be overestimating the extent of the problem.