[jerf]

"By the same logic how can we allow Humans to do those jobs either?"

First, since you can't see tone, let me acknowledge this is a fair question, and this answer is in the spirit of exploration and not "you should have known this" or anything like that.

The answer is a spin on what I said in my first post. Human failures have a shape to them. You cite an example that is certainly common, and you and I know what it means. Or at least, what it probabilistically means. It is unfortunate if someone with lesser understanding calls in and gets that answer, but at least they can learn.

If there were a perfect support system, that would be preferable, but for now, this is as good as it gets.

A computer system will spin a much wider variety of confabulated garbage, and it is much harder to tell the difference between GPT text that is correct, GPT text that is almost correct but contains subtle errors, and GPT text that sounds very convincing but is totally wrong. The problem isn't that humans are always right and computers are always wrong; the problem is that the bar for being able to tell if the answer is correct is quite significantly raised for me as someone calling in for GPT-based technologies.