[RussianCow]

> Were I live I don't think I've ever had to wait in line more than 10-15 minutes, even at what seemed to be "busy times."

That's nice for you. Every time I've gone to my local DMV I've waited at least 45 minutes, even with an appointment. Luckily I work remotely so I could work from the waiting area, but most people don't have that luxury and are forced to take an indefinite time off of work to go to the DMV.