Amazon logistics, at least in my area, pays significantly more than competitors. They had to, in order to accomplish the insane growth they've undergone over recent years. However, they've also had to reduce their hiring standards to somewhere around "can you fog a mirror".
It is really not possible to understate how insane their hiring growth is. I think the only organizations in history to grow their headcount faster are militaries under periods of conscription. And currently, the only two organizations with a larger total headcount... are the worlds' two largest militaries.
Given amazon's mission is essentially the same as the military, that's not surprising. Deliver goods anywhere in the world in short notice and massive throughput.
The people shooting at the end just adds another 8% to headcount.
Seems ripe for use in a sci-fi: "Today just two armies dominate the world, Amazon and Walmart. Some historians claim they started out as retail services, but this is widely debated says historian Dan Wells, from the University of US-West1."
Here in my area, they pay about the same as UPS or FedEx (UPS also does a lot of the Amazon delivery).
And there remain more ways to incentivize--like I would, genuinely, pay more on my Prime subscription if the delivery folks would pay attention both to the note in my account and the sign on the door to deliver to the back of my house instead of placing them in the front. In fact the status quo is probably worse, because I have to check both because some deliveries end up at the back (and did before there was a sign, even!).
I consider myself lucky that the package is delivered to anywhere on my property. I have found them lying in the driveway, seemingly thrown from the vehicle as it passed by. It's not all that uncommon to have to hunt down missing packages at the neighbor's houses.
I don't pay for Prime because when I did, nothing improved.
Delivery predictability (this close to a major hub, a lot of stuff is overnight and everything is two-day shipping) and the occasional television show (one very other week or so) is why I keep paying for Prime. Also, they gave me GrubHub+ for a year as part of it, so hey.
Doubtful. It's just easier to not do it and take the new wages. You'd have to eliminate everyone, and start over. Doubtful performance reviews would motivate them either with/without said raise.
When the precedent has been established as doing less than expected and no negative ramifications, it is difficult to get those same employees to change. If you have good employees already, then that's the norm.
I've had good and bad experiences with Amazon delivery. I have no idea if those good/bad experiences are from 3rd party people hired by Amazon or if they are Amazon employees. Doesn't matter to the end user though. Just like in any large organization, there will always be lower performing workers. When you're so desperate that you cannot eliminate these workers, then there is no incentive to change. Just like other uniform wearing services, it's the "bad apples" that get all of the attention, and they are probably vastly out numbered by the good apples. That's just not how society works by focusing on the good when there's so much more traction by beating on the negatives (just look at the socials and their entire core functionality).
But why? Recently had one of those amzn pull baskets (for small packages) left forgotten on our street. Told next delivery peeps several times, they wouldn’t take it.
Exception handling is usually a specific job in logistics, often titled 'problem solve' or similar. The people doing delivery routes only have the time/information/procedures in place to do their assigned tasks. They probably don't have the time, space, or information to determine what to do with that basket. It was someone else's job assignment.