[soneca]

I don’t know about big tech, but on medium-sized startups, I never saw a PM that does not talk with customers regularly.

On small ones too, except that the “PM” is usually one person with a title like “Head of Product”.

[cyrilgrislain]

imo, the #1 role of a PM is to bring the user inside the company. To be the users' advocate and voice. Anybody who is PM without talking to users and doing that role may be a 'Project Manager', but not a 'Product Manager'. Products are meant FOR users.