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by nithyad 5292 days ago
@Pedro It is here: http://www.muziboo.com/pro/

'Plans & Pricing' is a very B2B expectation where customers come with the idea of paying for a service. In a B2C service users only come with the expectation of trying out a service and if they comfortable pay for premium services. So, we show this page only after a user creates an account.

Users can actually be put off seeing a 'Plans n pricing' page especially for a service like Muziboo.

The answer is: Yes, we did that intentionally :)
1 comments
PedroCandeias 5292 days ago
I'm put off by the lack of a plans page, but there are so many apps which hide it that, yeah, I thought it might be on purpose. It's very interesting to learn your reasons, thanks for sharing!

By the way, how did you learn that users get put off by pricing pages? Was it from traffic data or user feedback (or just your gut instinct)?

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nithyad 5292 days ago
User reaction. When we introduced our premium service (this we did with the consent of our power users) after almost one year of giving free service, many that joined new, wrote hate mails saying how everything in the internet should be free. That's when we decided this has to be subtle. The basic service is free. And, when a user clicks to share a track privately or choose higher bitrate streaming, we prompt him/her to upgrade cos those are some of the premium features in Muziboo.

After experiencing the service, users become comfortable and also know exactly why we are better than the lot of other free services.

In B2C subtlety in this matter helps. But you can't do that in B2B. Potential customers evaluate your service based on the pricing.

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PedroCandeias 5291 days ago
In short, it's another way to lower the barrier to entry. Well played.

From my experience with threddie I learned there are a great many people out there who behave like consumers in the way they go about discovering new apps but, because they're decision makers at their companies, they end up B2B customers.

I'm not sure I like the idea of B2B saas companies employing B2C tactics en masse, I fear it would make for a silly red-and-yellow landscape where everything is FREE FOREVER SIGN UP NOW. Price transparency is good for everybody and it helps move the market forward (material for a blog post right there).

Alas, I fear I'm going on an off-topic tangent here, though the subject is intriguing. Thanks a lot for sharing your insights in this matter. I might drop you an email later. Cheers!

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nithyad 5291 days ago
Sure! Mail me at nithya@supportbee.com

There are some real interesting stats :)

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