[tempestn]

Keep trying to find a real thinking person to talk to. Eventually you may get someone who will actually look into the issue. It often takes multiple attempts, and usually you'll have to dig for that contact info. For example I once lost access to a company facebook page. There was no official way to recover it or contact a human, but I created a Facebook ads account, and was able to get support there to look into it and get the page recovered.