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What you've all just witnessed is power talk masquerading as service talk. What cdata has actually said is, "Sorry, you're not our customer. The websites that use us are our customers. Your feedback isn't really wanted. Fuck off." The "fuck off" meta-message is aimed at the rest of us as much as it is aimed at jerrya. It emphasizes two things. One, cdata is going to pursue a strategy of nitpickery, mockery, and isolation to dis-empower dissatisfied victims of his company's software, under the guise of smoothing ruffled feathers. The strategy is containment, not satisfaction. Think of what satisfaction would have looked like, then compare it to cdata's post. Two, it emphasizes that we can participate in the game of isolating jerrya, and doing so will shield us from his treatment, as well as the harsh treatment of any who join in. Additionally, as soon as the first toady chimes in, the apparent perception of an emergent group dynamic aimed at belittling jerrya, bolstering the perceived value in siding with the group or staying away altogether. Now, I am using the same tactics, I assure you. The difference is that I believe that you can see that I have a good warrant for using it, namely that it is precisely the surreptitious use of the tactic that must be discouraged. Don't let cdata get away with it. It's not polite and it harms the process by which we can provide feedback about our distaste to people who want to wreck the Internet for personal gain. |
My reading of cdata's note boils down to this: