[DisjointedHunt]

Large accounts >$1mm spend routinely get zero support on platforms such as Facebook. That side of the business also goes through ridiculous re-orgs.

This quote makes it sound as though they had an AE/AM visit them every week ? Most advertisers count themselves lucky to hear from the ads teams once a quarter outside regular scripted emails.

[snowwrestler]

That’s not my experience at all. My employer is way below $1m annual spend on FB and our in-house ad manager has regular check-in calls with a FB rep who is local to our city. Same with Google and LinkedIn.

[kristintynski]

Those teams help grow revenue. The more help they give, the more the advertiser is likely to increase their spend. They do a lot of heavy lifting to help educate ad teams about about new ad products and software changes.