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by narrator 1300 days ago
The way I did this at a company I worked for is that we had a MediaWiki. That's the software that runs Wikipedia. Whenever anyone would ask me a question, I would make a MediaWiki page or add to an existing page and appropriately link the page or entry to other relevant pages and answer the question there. Then I would send them a link to the MediaWiki page. This was super efficient. Whenever any documentation was wrong, I would update it.