[nelsonic]

Having multiple systems for docs and Slack for follow-up questions is a major red flag. What you’re describing is a billion dollar search product opportunity though. Most orgs don’t have the discipline to have a single source of truth. So you end up with this mess. Run! Or … fix it and then create a company to fix it for all the other orgs with similar data/docs siloes.

[pokstad]

I don’t understand why more companies don’t just go all in on Slack as the interface to their knowledge base. There’s tons of integrations to enable it. Every place I’ve worked at with Slack has the standard 90 day retention policy in place which makes it impossible.