[hideo]

I know nothing about Airbnb's numbers but the thesis just doesn't make sense to me. It seems like this is a whole article around a hashtag.

The easiest explanation is that not everyone is mad at it. Assuming that airbnb is growing, and the ratio of bad experiences to good stays constant, the absolute number of bad experiences is also growing. Both hosts and guests that have had bad experiences are being more vocal. The viral hashtag probably helped aggregate all these experiences together but there's no data in the article that shows that the ratio of bad experiences is growing.