[simplotek]

> What happens when the company decides to migrate from JIRA to something else?

Aren't you grasping at straws? How many times do you believe a project changes it's ticketing system? So far I saw that happening a grand total of zero times.

Meanwhile, I've repeatedly worked on legacy projects which have decades-old TODO/FIXIT items, which serve no purpose other than being noise and serving as topic in water-cooler shit chat.

[sokoloff]

I think we're on our 4th or 5th ticketing system over 15 years. (We're also on our 3rd revision control system, but the code and comments obviously migrated seamlessly across both of those transitions.)

[jokethrowaway]

You can choose to ignore that information: for me it's a treasure, a message from another time.

Sometimes comments are useless crap I can deduce from the code but often I actually get some valuable information.

I won't track down a ticket containing the information unless I'm really desperate.

Unfortunately we live in an agile world and there is not a single doc worth its salt.

[dotancohen]

Open Office changing ticketing systems three times. The first time I copied over a few dozen of my most important bugs, the second time I copied over the absolute most important bugs, and the last time I did nothing.

Nobody was reading, triaging, or fixing them anyway.

[pstric]

I've worked on legacy projects which have decades-old tickets.

[lazyasciiart]

Really? My company is on its third ticketing system.

[simplotek]

> Really? My company is on its third ticketing system.

Your company should get it's shit together, unless it's in the business of switching ticketing systems.

[bluGill]

Ticketing systems tend to increase in price over time. I know one nameless company looking to migrate after their current system increased in price. Open source isn't any cheaper, you still have to pay admins.

Though one other reason to migrate is the forms are complex and full of required fields nobody understands. Migration will get you past that to what matters, but only for a few years before the groups that required those fields in the first place come back and demand it with the same good but forgotten reasoning as the first time. If this is you, get your act together.

[lazyasciiart]

I’ll just let the execs know that we should not allow ourselves to be acquired again, will I?

[jokethrowaway]

Every company larger than 50 eng I worked for had at least one ticket system migration.

[Supermancho]

> Aren't you grasping at straws

That is being generous.