Hacker News new | ask | show | jobs
by solardev 1311 days ago
The agent is just following some script and if that calls for HAR for troubleshooting, that's what they're going to ask you for, no matter if it's a security concern.

Can you escalate it to a manager, or just use a different credit card? Google's not known for their customer service, and they're probably not very trained on how to handle foreign transaction problems. It's one of the downsides of using Workspace... good services, poor support, and mostly you're on your own to figure things out =/

1 comments

This 100% I used to work adjacent to teams in GTech (Google's customer support org) and asking for a HAR file was standard practice back then, whoever the support agent is just doesn't realize that given the context it may contain sensitive information.