[hinkley]

My Observer bias of late has been about open or nearly open feedback loops. People don’t adjust their strategies when the consequences come due later. I’ve been on a number of projects and seen a few more where management keeps turning screws to get stuff faster and then goes pikachu face when the whole thing grinds to a halt. Few if any of them see themselves as the agents of chaos in this situation. It’s not their fault, it’s someone else’s. And even if you can document it, it doesn’t sink in. Because that was something they did years ago and we don’t think about old things.