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by insaider 1311 days ago
You seem to have missed a detail in their replies "We confirm that your app has options to report and block abusive users but your app does not contain functionality to report objectionable content." You complain that they haven't answered the specifics of your emails yet you've actually failed to address theirs.

Unpopular opinion but it seems like their response was reasonable tbf.

4 comments

Yes, I think this is an issue of language/context. Perhaps the developer doesn't appreciate the full scale of the meaning of the phrase "objectionable content". Google for some reason thinks this app may be a legal liability, and they won't tell exactly why because it would make their position worse if they admitted they knew something.
I agree, the author is conflating the ability to report and block a user due to their content and the ability to report specific content of that user.

All they had to do is add a link to report the specific contentId that user created.

The author was blinded by frustration and didn’t read.

This could be clarified by a quick phone call to a Google developer support engineer.

If Google is "too big" to run a competent support department then it should be broken up.

From the Day 2 email, they're not conflating the two:

> The only user generated content on the app is

> 1.) Comments (which you can report or block by tapping on the comment)

> 2.) User Profiles (which you can report or block by tapping "More" in their profile

Didn't he address this? He has both the ability to report/block users and also the ability to report content (comments) in his app.
From the Day 2 email, they do have that already:

> 1.) Comments (which you can report or block by tapping on the comment)