Hacker News new | ask | show | jobs
by human 1305 days ago
If the future of customer-service is full of AI like “Anthony”, I’m moving to the woods.
4 comments

You are much too late. The woods are already full of people who escaped.
Why wait? Anthonies are already the present of customer service.
I wonder if part of the problem is that Anthony is not a fluent English speaker, and perhaps does not realize that he is not as clear as he thinks he is.
He's as clear as the inability to elevate this problem requires him to be.
If "Anthony" is an AI, why does he take days to reply? Surely a sufficiently capable developer relations AI could handle dozens, hundreds, or even thousands of developer queries simultaneously!
Rate limiting. They wouldnt like to make the conversation too fast for them. And also to keep the conversation more “realistic”.