[personlurking]

> TAP never picked up the phone and I ended up having to force a charge after every other airline had come through with a refund...

Same happened to me. And I even called an additional time and only dealt with them in Portuguese hoping I might get somewhere with that tactic. Nope. Called, emailed, tweeted, you name it. No luck.

Ryanair was pretty bad too. I spent a few weeks trying to book a short, direct flight between major cities and they kept cancelling the flights (3-4 in a row) and trying to give me credit. Their webchat helpline was quite poor, too.

[fy20]

I had a few flights cancelled with Ryanair too. Of course they make it hard to get a refund and suggest you take credit instead (which if it was valid for a long period I would have, but it expired after 1 year), however eventually they did give me a full refund.