I'm going to split hairs here, but i disagree that it is only for specialized purposes. I honestly believe that it is good for general purpose, but simply smaller scale. So, yes, agreed with your note on it being smaller scale. But i do believe that it can successfully be used for many, many scenarios fit for a CRM. I stick to my opinion that anyone thinking that they need functionality of a CRM should begin with a smaller scale tool like Monica, and then over time see if an "upgrade" to a larger-scale CRM is appropriate. Just my opinion of course. :-)