[RBouschery]

This looks awesome and your demo has already created quite the stir in our company Slack chat this morning. Just yesterday we were discussing how we can finally close the gap between Slack messages and a ticketing system.

One question - how does it deal with people sending 5 separate messages on the same "issue" - we unfortunately have a bunch of clients that seem to be allergic to Slack's thread feature...

[bachonk]

It's a tough problem but the system is smart enough to group messages that come in through the top level. We use a time-based system where messages that come in within a certain period of time get grouped into the same ticket