[jeremy_k]

Any thoughts on building a widget for on-site issues? I could see our company adopting this right away as we're heavy users of Slack connect to interface with our customers. We migrated from Intercom to FreshDesk and our current workflow in Slack is very reactive where a customer brings up an issue and a ticket is created later. However we do still get some tickets created from the on-site widget and it might be a non-starter to migrate without that functionality.

[bachonk]

This is our #1 priority right now and are actively building it. We still have an Intercom widget on our dashboard just in case, and can't wait to replace it. If you sign up, I can let you know when this is closer to being live (and you can share some feedback on an early prototype)

[treis]

This is what I meant by my other post. It's been a minute since I've been in the CX space but when I was there all the cool kids were talking about seamless multi-channel support. The idea being that a customer could start a ticket by Tweeting, calling, web chat, app, e-mail, website form, or whatever. The CX rep has a unified view of all this communication and can respond on the customer's platform of choice.

So your image of Unthread => Other apps is the reverse of where the industry is going. You need the other direction where any number of channels get funneled into Unthread.

[jeremy_k]

Thanks for the update! I passed the information along to the our Customer Support team.