[nzoschke]

Looks neat!

So many of our support cases end up with a Slack thread to discuss, triage, get subject matter experts to chime in.

Syncing this discussion back up with the case and the customer is a real chore.

How do you integrate with ticket systems? We still need a Salesforce Case as the source of truth for a customer interaction.

With Salesforce owning Slack, you’d think they’d have some deeper integrations by now but alas they still feel totally separate.

[bachonk]

We have a Zapier integration that handles syncing with external systems. But yeah we want to keep the conversation in Slack rather than splintering it to some external ticketing platform